support requires time and attention in order to be successful.
The people who end up "handling calls in-house" are
usually a key member of the management team or a high paid engineer
or technician who are already saddled with a desk full of work.
about 70% of all technical support calls can be processed by Customer
Care agents The remaining 30% of can be escalated up to your valuable,
simple, cost effective alternative:
technical support outsourcing
to a professional call center.
support of product is actually a function of marketing. Providing
customers with a positive experience on the phone is an important
part of creating and defending your brand. Negative experiences
have a ripple effect. Not only will customers be reluctant to
purchase from you again, they will also tell an average of 10
other people about their negative experience!
customer service representatives are trained in Save the Sale
methods. Consider transforming your traditional Technical Support
Center into a profit center by:
the value of a "saved" sales
the existing product line
Communications West can operate your Technical Support center