Inbound Call Center

Goodman Communications West Inbound Programs services include:

• Help Desk/Customer Service applications
  
• Outsourcing services
  
• Strategic overflow services
  
• Direct Response Marketing Campaigns (TV/radio/print/mail)
  
• Automated/IVR services
  
• Appointment setting
  
• Reservation services
  
• Lead generation
  
• Dealer Locate services
  
• Disaster recovery services
  
• Tri-lingual services (English/Spanish/French)

Inbound telemarketing involves detailed preparation. At Goodman Communications West we start with an in-depth meeting with the client. We help you:

• calculate the expected inbound response rates
• ascertain how many inbound telemarketing stations will be required for the campaign
• prepare a script to:
  • enable all respondents to be greeted in the same manner
  • their requests to be processed in the same order
  • and with the same details recorded (as specified by the client).

  This scripted response will minimize call times and therefore increases the amount of calls that can be handled per day by each operator.

• set up a dedicated telephone line

As part of our fulfillment services we can send the literature out to respondents on request.

Ask about our cross-selling and up-selling techniques and see how we can help you boost your bottom line!